Live / Sports
This page sets out the legal framework that applies when you access 111dat. Your use of this platform, including account registration, deposits via Nagad or Rocket, and participation in any games, is subject to these terms and to the laws of your eligible region.
Access to 111dat and the services available through it — including slots from Spadegaming, Habanero and PG Soft, live casino tables, sports betting, and local payment routes such as Nagad and Rocket — depends on the laws of your region and whether you fall within the eligible user criteria we publish. We do not make representations about legal status in jurisdictions where online gaming is restricted or undefined under local law. It is your responsibility to confirm that accessing this platform complies with the rules in your location before registering or transacting. Our terms govern the relationship between you and 111dat from the moment you open an account. They cover how your account is created and maintained, how deposits and withdrawals through Nagad and Rocket are processed under our payment policy, how disputes are raised, and under what conditions access may be suspended. Where our terms reference a third-party service — such as a payment processor or game studio — the terms of that third party also apply to the relevant interaction. We update these terms when our services change or when applicable regulations require it. When a material change is made, we notify you through the account dashboard before the change takes effect.
Our legal terms apply specifically to the services and relationships listed below. Understanding the boundary helps you know when to raise a question with us and when to seek guidance elsewhere.
Registration, login, identity checks, and account suspension decisions are fully within the scope of our policy. If access to your account is affected, open a support request through the contact route shown in your dashboard.
Deposits and withdrawals processed through Nagad, Rocket or other configured payment routes are covered by our payment policy. Transaction records are visible in your account history; review them there first before raising a query.
Game catalogues, promotional notices and lobby content published by 111dat are within our policy scope. We manage what is shown; game mechanics and studio software remain the responsibility of the respective studio.
External services — payment processors, game studios such as Microgaming or Joker, and network providers — operate under their own terms. Our policy does not override or extend to those relationships; we link to relevant third-party terms where required.
You have concrete choices available to you under the terms that govern your 111dat account. These are not abstract entitlements — they are specific steps you can take using the account tools and support routes already available on the platform. If your account shows a transaction record you do not recognise, the transaction history section in your signed-in account area is the first place to check. Each entry shows the payment route used — Nagad, Rocket or another configured method — the amount, the date and the status. If a record appears incorrect, you can raise a correction request directly from that screen. For broader questions about how your account data is held or used, the privacy section of your account settings contains the relevant controls and disclosure text. Where something in that section is unclear or you believe an error has been made, our support route is the correct path to request a review.
Open the transaction history in your account to see a full log of deposits and withdrawals, including the payment route and status of each entry. This is the starting point for any payment query.
Information such as contact details can be updated from the account settings page. Changes to identity information linked to your Nagad or Rocket wallet may require verification steps shown in the same screen.
If you have a question about how a specific term applies to your account, send it through the support channel listed below. Include your account reference and describe the specific term or transaction you are asking about.
Where you believe a policy decision affecting your account was applied incorrectly, submit a formal review request through our support route. We will respond through the same channel with our assessment.
Use the contact routes below for policy, account and legal questions. We respond through the same channel you use to reach us.
Open the chat widget from any page while signed in to reach our support team. Use this for account-specific queries, transaction questions and policy clarifications.
Send detailed policy questions or formal review requests by email. Include your account reference and the specific policy section or transaction you are writing about so we can respond with the right detail.
The help section of your signed-in account area contains published policy documents, FAQs and guidance on Nagad and Rocket transaction queries. Check there before raising a new support request.
Your account security and the handling of information connected to it are governed by the privacy and data sections of our published terms.
We collect and hold only the information needed to operate your account, process transactions through Nagad and Rocket, and comply with applicable rules. The privacy section in your account settings describes what we hold and why.
We use cookies to keep your session active and to understand how the platform is used. Cookie preferences can be adjusted from the settings page. Cookies do not store payment credentials or wallet access details.
Account and transaction records are kept for the period required under applicable rules and our own published retention policy. After that period, records are removed from active systems. You can ask about the retention period for your account via our support route.
To request a correction to held data or to ask about deletion, use the email support route and include your account reference. We will confirm receipt and respond within the timeline stated in our privacy terms.
These are the questions we hear most often about how our legal terms apply to accounts in Bangladesh and supported regions.
Access depends on your local law and whether you fall within the eligible regions we support. We do not make legal determinations on your behalf. Before registering, confirm that accessing an online gaming platform is permitted under the rules that apply to you.
The complete terms are published in the help section of your signed-in account area. The version shown there is the one currently in effect. If you registered before a recent update, the account dashboard will have shown a notice at the time of change.
Transaction records and identity information are kept for the period required under applicable rules, even after an account is closed. After that period, data is removed from active systems. The exact retention timeline is in the privacy section of our published terms.
Open the transaction history in your account and check the entry date, payment route and status. If the record still appears incorrect after checking, raise a correction request from that screen or contact us through live chat with your account reference and the transaction date.
Yes. Send a request through the email support route with your account reference. We will confirm receipt and respond within the timeline set out in our privacy terms. Requests must come from the email address registered to the account for verification purposes.
Submit a formal review request through our email support route. Describe the specific decision, include your account reference, and reference the policy term you believe was applied incorrectly. We will review and respond through the same channel.